Policies
Refund & Cancellation Policy
Effective October 8, 2026
In short: every Rowan Vance Press title comes with a 30-day money-back guarantee. Email hello@rowanvancepress.com within 30 days of purchase and we'll refund you in full — no forms and no questions.
1. Our 30-day guarantee
We want every reader to be satisfied. If a book isn't right for you for any reason, you may request a full refund within 30 days of the purchase date. This applies to all digital books sold on rowanvancepress.com and its checkout pages.
2. How to request a refund
- Email hello@rowanvancepress.com from the email address you used at checkout (or include that address in your message).
- Tell us the title you purchased. An order number helps but isn't required.
- You don't need to give a reason.
3. How refunds are processed
Approved refunds are issued to the original payment method, in the original currency (US dollars). We aim to process requests within 2 business days of receiving them. Depending on your bank or card issuer, it can then take 5–10 business days for the refund to appear on your statement.
4. After 30 days
Refund requests made more than 30 days after purchase are not normally eligible. If something has gone wrong with your purchase — for example, a duplicate charge or a file that won't open — contact us at any time and we'll make it right.
5. Duplicate or accidental purchases
If you were charged twice for the same title, or purchased by mistake, email us and we will refund the duplicate charge promptly, regardless of the 30-day window.
6. Cancellations
All Rowan Vance Press purchases are one-time payments. We do not sell subscriptions, memberships or recurring billing, so there is nothing to cancel after purchase and you will never be charged again unless you place a new order. Because books are delivered instantly by email, orders cannot be cancelled before delivery — but you remain covered by the 30-day refund above.
7. Chargebacks
If you have a problem with a charge, please contact us first. We can usually resolve issues within a day, which is faster and simpler for you than a dispute through your bank.
8. Contact
Rowan Vance Press (a trade name of Thrive On Naturals LLC)
Email: hello@rowanvancepress.com